Associate Account Manager UK
About Global Media & Technology Company
One of our clients is a leading company within the media & technology branch.
Description
The Sales department is responsible for maintaining a commercial relationship with their customers, libraries and information departments at universities and government institutes. For the Sales department we are looking for an Associate Account Manager who will be based in the UK of Amsterdam. This Associate Account Manager will support the extending and further developing relationship network in the UK and will drive revenue potential to the maximum while reaching high customer satisfaction levels. He / she will work within a dedicated account team. The Associate Account Manager reports directly to the Regional Manager Europe and is part of a dedicated account team. He / she liaises with Sales Support and Product Development.
Key Result Areas and Responsibilities:
- Account Management
- Execute an Account strategy
- Monitor the stability of key accounts, i.e. market share, market image, financial liability, IT infrastructure
- Execute consistent sales standards and tools (Account Planning, PIM, Cockpit, Stakeholder Mapping)
- Support the management of a limited number of key accounts
- Review monthly reports, document sales results and forecasts
- Partly prepare and conduct effective sales presentations
- Participate in tradeshows and conference
Revenue/cost responsibility
- Jointly responsible for personal T&E budget
- Jointly responsible for Marketing budget
- Deliver current portfolio growth of a determined % per annum
Customer relations
- Manages part of the stakeholder map around the key accounts
- Improve customer relations and customer satisfaction
- Represent the company at customer events
- Grow customer loyalty and satisfaction
Requirements
Competencies:
- Sales ability; use appropriate interpersonal styles and communication methods to gain acceptance of a products, service or idea from prospects and clients
- Customer Focus; make customer and their needs a primary focus of one's actions; develop and sustain productive customer relationships
- Build customer loyalty; effectively meet customers' needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty
- Contribute to team success; actively participate as a member of a team to move the team toward the completion of goals
- Communication; clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Information Monitoring; set up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Qualifications:
- Master level education a plus
- Proven sales track record (approximately on or two years) in a B to B sales account management role
- Tactical account development and strong negation skills
- Scientific research experience
- Multi-cultural awareness
- Strong communication (verbal and written) and presentation skills
Salary package
To be discussed.
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